Privacy Policy

Welcome to Questara. This Privacy Policy outlines how we collect, utilize, protect, and manage your personal data when you interact with our quest management platform. We prioritize your privacy and are dedicated to maintaining the highest standards of data protection.

Data We Collect

To deliver our comprehensive quest tracking services, we gather the following categories of data:

• Account Information: Your email address, chosen username, encrypted password, and profile customization settings when you register.
• Quest Data: Information about your created quests, progress tracking, achievements, milestones, and personal notes you add to your journey.
• Device Identifiers: Device type, operating system version, unique device identifiers, IP address, and network information for security and service delivery.
• Application Analytics: Feature usage patterns, navigation paths, session timestamps, interaction frequency, and performance metrics.
• System Logs: Error reports, crash diagnostics, debug information, and technical performance data to ensure service reliability.

Purpose of Data Collection

We utilize the collected information exclusively for these purposes:

• Delivering core quest management functionality and synchronization across devices
• Personalizing your experience with intelligent recommendations and adaptive features
• Providing technical support and responding to your inquiries and feedback
• Conducting analytics to improve features, optimize performance, and develop new capabilities
• Maintaining platform security, preventing unauthorized access, and detecting fraudulent activities
• Complying with legal obligations and enforcing our Terms of Service

Data Protection Measures

We implement industry-leading security protocols to safeguard your information. This includes end-to-end encryption for data in transit, AES-256 encryption for stored data, secure authentication systems, regular security audits, and strict access controls. Our infrastructure is hosted on certified secure servers with continuous monitoring. However, no digital system is entirely immune to security risks, and we cannot guarantee absolute protection against all potential threats.

Information Sharing

We do not sell your personal information to third parties. We may share limited data with trusted service providers who assist with cloud hosting, analytics processing, payment services, and customer support operations. These partners are contractually bound to protect your data and use it solely for specified purposes. We may also disclose information when required by law, to protect our legal rights, or to prevent harm to our users or platform.

Data Storage Technologies

Questara employs cookies, local storage, session tokens, and similar technologies to enhance functionality, maintain user sessions, remember preferences, and analyze usage patterns. You can manage these settings through your browser configuration, though some platform features may be limited if you disable certain technologies.

Data Retention Policy

Your personal data is retained as long as your account remains active or as necessary to provide services. If you request account deletion, we will permanently remove your personal information within 30 days, except where retention is required for legal compliance, dispute resolution, or security purposes. Backup systems may retain data for up to 90 days before permanent deletion.

Your Rights

Depending on your jurisdiction, you have rights regarding your personal data, including the right to access, rectify, delete, port, or restrict processing of your information. You may also withdraw consent or object to certain data processing activities. To exercise these rights, contact us using the information below, and we will respond within the timeframe required by applicable law.

Age Requirements

Questara is designed for users aged 17 years and older. We do not knowingly collect information from individuals under 17. If we discover that we have inadvertently collected data from a minor, we will take immediate action to delete such information from our systems.

International Data Transfers

Your information may be transferred to and processed in countries different from your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

Policy Updates

We may periodically revise this Privacy Policy to reflect changes in our practices, legal requirements, or service offerings. Material changes will be communicated through in-app notifications or email, and the "Last Updated" date will be modified accordingly. We encourage you to review this policy regularly to stay informed about how we protect your information.